FAQs

For a reliable and secure payment process, we provide Shopify Payments by Shopify. Your transaction is safe, ensuring your peace of mind.

To redeem a promo code, simply enter it in the "Discount Code" field during the checkout process. Double-check it for accuracy before completing your order, as you may not be able to apply it after checkout.

Absolutely! Once your order has been dispatched, you will receive automatic tracking information via email. This allows you to follow your order until it arrives at your location. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. Feel free to contact us at Support@Tomark.shop. Including your email and order number will help us assist you more quickly.

To modify or cancel your order, please reach out to Customer Service at Support@Tomark.shop. We will do our best to accommodate your request. Keep in mind that cancellations may not be possible once an item has been shipped. For detailed information, please refer to our Refund and Return Policy.

If you are experiencing delays or problems with your order's delivery, please check with the carrier to confirm the shipping address. Additionally, providing your phone number may help in filing a claim with the carrier to locate your package, usually within a week.

Once your return is accepted, monitor the return tracking number. After the item reaches our facility, we will process your refund promptly within 2-3 business days.

For products that require assembly, instructions are included in the packaging. If you need further assistance, feel free to contact our customer service at Support@Tomark.shop, and we can provide online instructions for your item.